Post Office PASS Card Photo Online
35 × 45 mm · light grey background · CitizenCard
£6.99 digital file
Wrong size, background or crop? We fix it free or refund you in full. Refund policy
Rules last checked against CitizenCard on 25 October 2026.
About this photo
The CitizenCard asks for a Post Office PASS Card photo of 35 by 45 mm. You can take it at home on a phone: have someone stand a couple of metres away at eye level rather than holding the phone yourself. Neutral expression, eyes open, mouth closed, looking straight at the camera. Online, CitizenCard online application takes an upload at least 640 by 480 pixels, as a JPEG, no larger than 25 MB. Use a plain light grey or cream or off-white background with nothing behind you and no shadow on the wall. Frame it so the head takes 32 to 36 mm of the 45 mm height. We make the Post Office PASS Card photo to this specification from your own picture and show you the result before you pay.
Photo requirements
| Photo size | 35 × 45 mm |
|---|---|
| Digital file | JPEG, at least 640 × 480 pixels, up to 19.1 MB, for CitizenCard online application |
| Background | light grey, also accepted: cream, off-white |
| Head size | 71–80% of the photo height (32–36 mm, chin to crown, top of head, including hair) |
| Expression | Neutral, mouth closed, eyes open |
| Glasses | Allowed. No tinted lenses or sunglasses. No glare on the lenses. Frames must not cover any part of the eyes. |
| Head coverings | Allowed for religious or medical reasons. The whole face from chin to forehead must be visible. |
| Head position | Facing the camera, tilted no more than 10° |
| Other rules | Taken within the last 1 months; Neutral expression, eyes open, mouth closed, looking straight at the camera |
Do
Don't
How it works
1. Take or upload a photo
Use your phone camera against a plain wall, or pick a photo you already have.
2. We size and check it
We crop to the right size, replace the background and check it against the rules above.
3. Download and use it
Pay once, then download the digital file and the print sheet straight away.
If our processing gets the size, background or crop wrong for this document, we fix it free or refund you in full. Final acceptance is always decided by the issuing authority.
Questions about Post Office PASS Card photos
What size is a Post Office PASS Card photo?
Post Office PASS Card photos are 35 × 45 mm. The head should fill 71–80% of the photo height (32–36 mm, chin to crown, top of head, including hair).
What background does a Post Office PASS Card photo need?
A plain light grey background (cream, off-white is also accepted), with no shadows, patterns or objects. We replace the background for you, but a plain wall gives the cleanest edges around your hair.
Can I wear glasses in a Post Office PASS Card photo?
Yes. No tinted lenses or sunglasses. No glare on the lenses. Frames must not cover any part of the eyes.
Can I smile in a Post Office PASS Card photo?
No. Keep a neutral expression with your mouth closed and your eyes open.
Can I wear a head covering?
Allowed for religious or medical reasons. The whole face from chin to forehead must be visible.
Can I take a Post Office PASS Card photo at home?
Usually, yes, as long as it meets the rules above. Check the instructions for your application route, because final acceptance is always decided by CitizenCard. PhotoPass ID sizes your photo and checks it against these rules before you pay.
What file does the online application need?
A digital photo file: JPEG, at least 640 × 480 pixels, up to 19.1 MB, for CitizenCard online application. Your download is prepared to these settings.
How much does a Post Office PASS Card photo cost in the UK?
£6.99 for the digital file, paid once. It includes a print-at-home sheet you can print at any photo shop.
What if something is wrong with my photo?
If our processing gets the size, background or crop wrong for this document, we fix it free or refund you in full. Final acceptance is always decided by the issuing authority.
Official source: CitizenCard
Read the rules on the authority's website: CitizenCard (postoffice.citizencard.com).
Rules last checked against CitizenCard on 25 October 2026.
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